Terms & Conditions

Terms and Conditions

In General
This document governs your relationship with TEK Collaborative. Services available through this
relationship are subject to the following terms, conditions and notices (the "Terms of Service"). By
using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from
time to time. You should check our website (www.tekcollaborative.org) regularly to take notice of
any changes we may have made to the Terms of Service. We reserve the right to withdraw or amend
the Services without notice.
Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
We collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete an application, arrange for a delivery or
return a device, we imply that you consent to our collecting it and using it for that specific reason
only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you
directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for
the continued collection, use or disclosure of your information, at anytime, by contacting us at
info@tekcollaborative.org
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our
Terms of Service.
SECTION 4 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best
practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or
destroyed.
SECTION 5 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes
and clarifications will take effect immediately upon their posting on the website.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you,
register a complaint, or simply want more information contact us at info@tekcollaborative.org
Terms of Request
By requesting a device or devices you agree to be subject to the following terms and conditions. All
requests are subject to availability.
Dispatch times may vary according to availability and subject to delivery or pickup method.
In order to contract with TEK Collaborative you must be over 18 years of age. TEK Collaborative
retains the right to refuse any request made by you. If your request is accepted we will inform you by
email. When making a request you undertake that all details you provide to us are true and accurate.
(a) Our Contract
A contract between us will not be formed until we send you confirmation by e-mail that the devices
which you requested have been reserved for you. Only those items listed in the confirmation e-mail
sent at the time of reservation will be included in the contract formed.
(b) Availability
Whilst we try and ensure that all details and descriptions are accurate, errors may occur. If we
discover an error in the details of any items which you have requested we will inform you of this as
soon as possible and give you the alternative options or cancelling your request. If we are unable to
contact you we will treat the request as cancelled.
Disclaimer of Liability
The information displayed on our Website or social media is provided without any guarantees,
conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest
extent permitted by law, TEK Collaborative and its suppliers, content providers and advertisers
hereby expressly exclude all conditions, warranties and other terms which might otherwise be
implied by statute, common law or the law of equity and shall not be liable for any damages
whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or
incidental damages, or damages for loss of use, profits, data or other intangibles, damage to
goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or
related to the use, inability to use, performance or failures of this Website or the Linked Sites and any
materials posted thereon, irrespective of whether such damages were foreseeable or arise in
contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect TEK
Collaborative’s liability for death or personal injury arising from its negligence, fraudulent
misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot
be excluded or limited under applicable law.
Indemnity
You agree to indemnify, defend and hold harmless TEK Collaborative, its directors, officers,
employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages
and/or costs (including, but not limited to, legal fees) arising from your breach of the Terms of
Service.
Variation
TEK Collaborative shall have the right in its absolute discretion at any time and without notice to
amend, remove or vary the terms and conditions.
Invalidity
If any part of the Terms and Conditions is unenforceable (including any provision in which we
exclude our liability to you) the enforceability of any other part of the Terms of Service will not be
affected all other clauses remaining in full force and effect. So far as possible where any
clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid,
the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified
and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause
as is permitted by law.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they
first arise, please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and
remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all
preceding and contemporaneous agreements between you and TEK Collaborative. Any waiver of any
provision of the Terms of Service will be effective only if in writing and signed by a Director of TEK
Collaborative.
Returns
Items covered by this policy may be returned within 30 days of the delivery date for this policy to
apply.
• Returns or exchanges within 30 days from date of receipt
o If you experience a hardware or software failure, you may return or exchange it for
another device. Return shipping is the responsibility of the recipient.
o You should use a trackable shipping service and purchasing shipping insurance. We
are not responsible for packages lost or damaged during shipping.
o Returns are NOT allowed after 30 days from date item(s) were received with the
exception of warranty repairs or replacements (see below for warranty
repairs/replacements)
o Any user caused issues, alterations, obvious wear or damage will not be eligible for
an exchange.
o If the original item is no longer available, a similar item may be selected
• Warranty Replacement Policy
o All defective devices must be returned within 90 days from receipt date
o A defective Desktop PC or laptop that is returned for a replacement may be repaired
or replaced at TEK Collaborative’s discretion
o Warranties apply to hardware defects only; any user caused issue or physical
damage is not eligible for warranty replacement or repair
o Any device that exhibits physical damage
o If you received your device damaged, please contact us within 7 days for guidelines
and instructions on how to resolve this issue.
Chrome OS Auto Update policy
Overview
Chrome devices (e.g. Chromebook, Chromebox, Chromebase, Chromebit) receive automatic updates
that enhance both the device and its software. Device updates provide the latest features and keep
the device secure, and are applied across the operating system, browser and hardware. These
updates depend on many device specific non-Google hardware and software providers that work
with Google to provide the highest level of security and stability support. For this reason, older
Chrome devices cannot receive updates indefinitely to enable new OS and browser features.
Policy
• Every Chrome device receives regular updates from Google until it reaches its Auto Update
Expiration (AUE) date, listed below, subject to support from component manufacturers.
When a device reaches AUE, automatic software updates from Google will no longer be
provided.
• Chrome devices that have not reached their AUE date will continue to receive OS updates
and function with Chrome Education Upgrade and Chrome Enterprise Upgrade. After the AUE
date is reached, existing and future policies may not work as intended, and technical support
will not be provided.
• Google will publish a model’s AUE date on this page after its release, giving buyers time to
make purchase decisions. Please check the AUE date when making a purchasing decision.
• Please find further information here:
https://support.google.com/chrome/a/answer/6220366?hl=en
Windows OS Life Cycle
https://docs.microsoft.com/en-us/lifecycle/
Modern Lifecycle Policy
The Modern Lifecycle Policy covers products and services that are serviced and
supported continuously. Under this policy, the product or service remains in support if
the following criteria are met:
1. 2. 3. Customers must stay current as per the servicing and system requirements
published for the product or service.
Customers must be licensed to use the product or service.
Microsoft must currently offer support for the product or service.
Change notification
Changes for these products and services may be more frequent and require customers
to be alert for forthcoming modifications to their product or service.
For products and services governed by the Modern Lifecycle Policy, unless otherwise
noted, Microsoft's policy is to provide a minimum 30 days' notification when customers
are required to take action in order to avoid significant degradation to the normal use
of the product or service.
Visit these roadmaps to find information about upcoming features and releases:
4. M365: https://www.microsoft.com/microsoft-365/roadmap
5. Azure: https://azure.microsoft.com/updates
6. Dynamics 365: https://roadmap.dynamics.com
Continuity and migration
For products governed by the Modern Lifecycle Policy, Microsoft will provide a
minimum of 12 months' notification prior to ending support if no successor product or
service is offered—excluding free services or preview releases.
For products under existing lifecycle policies (such as the Fixed Lifecycle Policy),
Microsoft will continue to provide servicing and support for a fixed amount of time.
Products that have already launched with existing lifecycle policies will continue to be
supported according to the published end of support dates.
Please see the Modern Policy FAQ for more details.
Fixed Lifecycle Policy
The Fixed Lifecycle Policy applies to many commercial and some consumer products
currently available through retail purchase and/or volume licensing. It provides:
• A defined support and servicing Lifecycle timeline at the time of product launch.
• A minimum of five years Mainstream Support.
• An additional period of Extended Support for some products.
See the Lifecycle product search for specific end of support dates and details.
To be eligible for support, customers may be required to deploy the latest Service Pack
or update.
Microsoft is committed to providing products with improved security. Although we
strive to remove vulnerabilities during development, software vulnerabilities remain a
fact today and we must be prepared to respond when they are discovered. Microsoft
advises customers to install the latest product releases, security updates, and service
packs to remain as secure as possible. For the latest information on security updates, see
the Security Update Guide. Older products may not meet today's more demanding
security requirements. Microsoft may be unable to provide security updates for older
products.
The Fixed Lifecycle Policy does not apply to all products. To see the specific support and
servicing start and end dates by applicable product, go to the lifecycle product search.
Lifecycle phases for products under the Fixed Lifecycle Policy
LIFECYCLE PHASES FOR PRODUCTS UNDER THE FIXED LIFECYCLE POLICY
Type of support Mainstream Support Extended Support Beyond End of Support
Request to change
product design and
features
Available Not available Not available
Security updates Available Available Available via Extended
Security Update
Program
Non-security updates Available Available 1 via Unified
Support
Not available
Self-help support 2 Available Available Available
Paid-support Available Available Available 3
1 The Extended Hotfix Support (EHS) program offered via Unified Support is only
available for a select group of products.
2 Self-Help Online Support is available throughout a product's lifecycle and for a
minimum of 12 months after the product reaches the end of its support. Microsoft
online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are
provided to help customers resolve common issues.
3 To learn more, see Lifecycle FAQ - Extended Security Updates. Extended Security
Update program required.
Mainstream Support
Mainstream Support is the first phase of the product lifecycle. At the supported service
pack level, Mainstream Support for products and services includes *:
• Incident support (no-charge incident support, paid incident support, support
charged on an hourly basis, support for warranty claims)
• Security update support
• The ability to request non-security updates
Note
Incident support benefits included with license, licensing programs (such as Software
Assurance or Visual Studio subscriptions) or other no-charge support programs are only
available during the Mainstream Support phase.
Enrollment in a maintenance program may be required to receive these benefits for
certain products.
Extended Support
The Extended Support phase follows Mainstream Support. At the supported service pack
level, Extended Support includes:
• Paid support 4
• Security updates at no additional cost
• Ability to request non-security fixes for select products, for eligible Unified
Support customers. 5
Note
• Microsoft will not accept requests for warranty support, design changes, or new
features during the Extended Support phase.
• Extended Support is not available for consumer, consumer hardware, or
multimedia products.
• Enrollment in a paid support program may be required to receive these benefits
for certain products.
4 Limited complimentary support may be available (varies by product).
5 Microsoft Lifecycle policy permits the creation and broad distribution of certain non-
security updates during the Extended Support phase. For example, it may be necessary
to provide a non-security update that enables continued connectivity and servicing
through the Automatic Update or Windows Server Update service.
Service Packs
As part of the effort to continually improve Microsoft software, updates and fixes are
created and released for recognized issues. Many of these fixes are regularly combined
into a single package (called a service pack) that is made available for installation. Both
the Mainstream Support and Extended Support phases for software require a product's
supported service pack to be installed to continue to receive full support (including security
and DST updates).
• When a new service pack is released, Microsoft provides either 12 or 24 months
of support for the previous service pack, varying according to the product family
(for example, Windows, Office, Servers, or Developer tools).
• When support for a service pack ends, Microsoft no longer provides new security
updates, DST updates, or other non-security updates for that service pack.
Commercially reasonable support will continue to be available, as described in
the following.
• When support for a product ends, support of all the service packs for that
product also ends. The product's lifecycle supersedes the service pack policy.
• Support timelines for service packs remain consistent within the product family.
• Microsoft publishes specific support timelines for a previous service pack when
the new service pack is released.
Customers are highly encouraged to stay on a fully supported service pack to ensure
they are on the latest and most secure version of their product.
For customers on supported products with service pack versions that have left full
support, Microsoft offers commercially reasonable support as follows:
Commercially reasonable support incidents will be provided through Microsoft
Customer Service and Support and Microsoft managed support offerings (such as
Premier Support). If the support incident requires escalation to development for further
guidance, requires a non-security update, or requires a security update, customers will
be asked to upgrade to a fully supported service pack.
Commercially reasonable support does not include an option to engage Microsoft
product development resources; technical workarounds may be limited or not possible.
A matrix of the Microsoft product families and the duration of service pack support for
each product family is as follows.
TABLE 2
Product Family Duration of Service Pack Support
Windows client and servers 24 Months
Dynamics 24 Months
Office 12 Months
Servers 12 Months
Developer tools 12 Months
Consumer software, multimedia, and games 12 Months
Starting with SQL Server 2017, no Service Packs will be released. SQL Server follows the
modern servicing model as described in Announcing the Modern Servicing Model for
SQL Server.
Microsoft recommends that you apply the latest Cumulative Update (or one released in
the last year) for the corresponding release. The support team might require you to
apply a specific Cumulative Update that addresses a specific problem when
troubleshooting an issue.
This support policy permits customers to receive existing non-security updates or to
request new non-security updates for the fully supported service packs during the
Mainstream Support phase.
Service packs are not automatically modified to include non-security updates developed
after the service pack's initial release date. An older service pack can be modified to
include non-security updates developed after the service pack was released. Contact
Microsoft and request the modification.
Security updates released with bulletins from the Microsoft Security Response Center
will be reviewed and built for the supported service packs only. Daylight saving time and
time zone updates are built for fully supported service packs only.
It is strongly recommended that customers evaluate and install current service packs in a
timely manner to make sure that systems are up to date with the most recent security
software.